Description and Duties:
- Provide VTC Support, troubleshooting and diagnostic
- Provide user training and written instructions/user guides for VTC equipment, as needed.
- Respond to non-emergency VTC problem calls within 2 duty hours and provide a work around or fix. Respond to emergency VTC problem calls (equipment failure) within 1 duty hour and provide an alternative site, if available, or consult with the VTC requestor to cancel the event or continue with audio teleconference capability only. Resolution and/or restoration of capability shall occur within 2 working days with the exception of problems that require external support from a VTC service contract. An average of 12 VTC and AV events occur each month.
- Perform routine testing and maintenance of VTC equipment no less than twice per month and on the first work day of the week prior to the start of scheduled VTC events. In the event of equipment failure, troubleshooting, diagnosing, resolution and/or restoration will be executed as stated above.
- Serve as the central point of contact (POC) for VTC scheduling and coordination. All VTC requests and conference room reservations will be submitted on a VTC/conference room reservation ticket by Government staff to facilitate reservation process and avoid duplication of reservations.
- Confirm VTC and conference room reservations and schedule the event on conference room calendars within 1 work day.
- At least one year experience working with DoD and supporting Tandberg VTC systems, DISA DVS-G and Cisco EX60/90 desktop VTC systems
- IAT Level II Certification (i.e. Security)
*Must have a Secret Security Clearance*
Futron Incorporated is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.